Emergency Water Damage Restoration After Frozen Hose Bib Leak in Smyrna, TN

Services Provided: Water Damage
Application: Residential

GenCon Restoration was called to a residential property in Smyrna, TN, after the homeowners discovered significant water damage caused by a burst hose bib. The issue occurred when the homeowner used the exterior faucet for the first time since winter to wash their cars. Unknown to them, the faucet had frozen over the winter months, and although it had been protected with an insulation cover, the internal pipe had still cracked. As the hose was used, water leaked inside the wall for an extended period, leading to extensive flooding inside the home.

Upon arrival, our certified water damage restoration team quickly assessed the situation. Using thermal imaging and moisture meters, we identified the full extent of the water intrusion, which affected several areas of the home including the laundry room, kitchen, and adjacent living spaces. While this type of hidden leak is more common than many realize, the scale of damage in this case was severe due to the prolonged water flow and the homeowners being unaware of the burst during use.

We immediately began mitigation by shutting off the water supply and extracting standing water from the affected areas using high-powered pumps and vacuums. Once the excess water was removed, we set up commercial-grade air movers and dehumidifiers to begin the drying process. Walls and flooring materials that were too saturated to salvage were carefully removed to prevent future mold growth and structural issues.

A major challenge in this project was the fact that the exterior faucet had appeared to be properly winterized, which often gives homeowners a false sense of security. We made sure to document the conditions thoroughly and provided guidance to the homeowners on installing a frost-free hose bib to prevent similar issues in the future.

Throughout the restoration process, our team kept the homeowners informed and coordinated with their insurance provider to ensure a smooth claims process. Our priority was minimizing disruption and helping the family return to a safe and dry home as quickly as possible.

By the time the project is complete, the affected areas will be fully dried, sanitized, and restored. This water damage restoration project in Smyrna, TN highlights the importance of early detection and professional mitigation after winter-related plumbing failures. GenCon Restoration is proud to provide responsive, expert-level service to homeowners facing unexpected water emergencies.